LifeExtension.com Website

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Do you take credit cards?

We accept major credit cards including American Express, Discover, MasterCard, and Visa. All credit card transactions you make are secured and encrypted in accordance with the international Payment Card Industry [PCI] requirements.

Is it safe to use my credit cards to purchase vitamins online?

Purchasing with a credit card on the Life Extension website is 100% safe.

Our website is secure. This means that all information exchanges between our server and your computer are encrypted so that it cannot be seen as it travels across the Internet.

Shopping with us is safe.

  1. We store all information we gather from you (such as name, address, email contact, etc.) in protected databases with privacy protection rules and security features. No credit card information is ever stored in our databases.
  2. We do NOT store or receive any credit card numbers in our network. Our Credit Card Gateway processes credit card numbers so this data is never stored in our databases.
  3. To protect our shoppers from credit card fraud, Life Extension's systems must comply with the Payment Card Industry's privacy and security requirements.

How will I know my personal and financial information is safe on your site?

We would never jeopardize your personal or financial information. Our site is certified and backed by SecureTrust Trusted Commerce®.

This site is protected by Trustwave\'s Trusted Commerce program

Can I pay with a check?

Certainly. You can pay by check or money order. Simply fill out the information on the order form and mail in your check. Your purchases will be shipped as soon as your order is received.

Is the information I give out kept private?

Life Extension has a commitment to privacy for all its customers. For more detailed information on this subject, please refer to our Privacy Notice.

What about orders from outside the U.S.?

Each country has its own guidelines for purchasing and shipping certain products. For more information on which specific rules may affect your purchase, please check out our Shipping Information.

What are my options for shipping?

We offer three major UPS shipping options: UPS Ground, UPS Second Day Air and UPS Overnight (Red label). UPS asks you to allow 7 days for standard Ground shipping which is $5.50. UPS Second Day Air guarantees delivery in two business days for an additional $7.00, or a total of $12.50. UPS Overnight delivers in one business day for an additional $16.00, totaling $21.50. These rates are for U.S. shipping on orders of any amount. Please refer to Shipping Information for info on international shipping. Orders to post office boxes must use USPS service at a rate of $5.50. Once an order has been placed, you can check its status and use the UPS tracking number to follow up on it in the Order History section of the shopping cart. For any other questions about shipping, contact us or call 1-800-678-8989.

How do I find specific vitamins online?

There are many ways to find vitamins online. You can search for vitamins by keywords or browse our vitamins and supplements categories. For an alphabetical listing of all our products, click Products A to Z.

Once I find what I am looking for, how do I buy it?

When you find an item that interests you:

  1. Click the link that reads "Add To Cart", next to the item description and price.
  2. This will add the item to your online shopping cart and bring you to a "Your Shopping Cart" page that lists all of the supplements that you have previously selected.
  3. On the "Your Shopping Cart" page you may change the quantities, after which, you must press the "update quantity" link.
  4. The "Your Shopping Cart" page will then reload and display the extended, total cost of your order.
  5. Click on the "checkout" button once you are satisfied with your shopping cart to complete your order online.

After submitting your order, you will receive an E-mail Order Confirmation. Of course, all of our products can also be purchased through our toll-free ordering number 1-800-544-4440.

What if I need to return something?

We want to make sure you are happy with your purchases. To facilitate this goal, we have adopted a simple, liberal return policy: if you are unsatisfied in any way, return your purchase within 12 months of the purchase date and we will replace the product or credit your account. For further information, contact our customer service department.

Where to send your returned purchases:

Product Returns
Life Extension Northeast Fulfillment
Attention: Returns
150 Fieldcrest Ave
Edison, NJ 08837

Blood Tests Returns
Please call our Wellness Specialist department at 800-226-2370.

How does the Affiliate Program work?

This program allows individuals to earn commissions by selling Life Extension products through their own web sites. As a Life Extension Web Affiliate, you can list and recommend as many different supplements as you like (perhaps ones you use). You earn a commission for all online purchases from a customer referred by your web site. This includes Life Extension's extensive list of anti-aging supplements, vitamins and health-related media. For more details on this exciting opportunity, please refer to the Life Extension Web Affiliate Program.

What is the Life Extension Update email?

Life Extension Update is an informative ezine, emailed to subscribers every other Tuesday. The ezine highlights information appearing on Life Extension's award-winning website and carries a lead article not yet covered by Life Extension magazine. Sign up for Life Extension Update.

If you didn't find the answer to your question please contact us.

If you have any other questions regarding VIP AutoShip, please call Customer Care toll-free anytime at -800-544-4440.